Welcome to the Fiffastore FAQ! Below you will find answers to the most common questions about ordering, shipping, returns, and more. If you still need help, please contact our support team – we’re happy to assist you.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free shipping on all orders to the contiguous United States. No minimum purchase is required.
Q: Where do you ship?
A: Currently we ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. Territories, or P.O. boxes.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–2 business days. After processing, delivery typically takes 3–5 business days within the contiguous U.S.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to monitor your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: Who will deliver my order?
A: We work with multiple carriers (e.g., USPS, UPS, FedEx, DHL, or regional couriers). The carrier is selected automatically based on your location and package weight. You will receive tracking information once your order is dispatched.
Returns & Refunds
Q: What is your return policy?
A: You have 30 calendar days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original packaging, and returned due to a quality issue (defect, damage, or incorrect item received). Gift cards and final sale items cannot be returned.
Q: Do I have to pay for return shipping?
A: No. We offer free returns for all eligible items. Once your return is approved, we will provide you with a prepaid return shipping label.
Q: Is there a restocking fee?
A: No. We do not charge any restocking fees.
Q: How do I start a return?
A: Contact our support team at info@fiffastore.us or call +1 203-919-2451 within 30 days of delivery. Provide your order number and the reason for return. If approved, we will send you a prepaid return label and instructions.
Q: What is your return address?
A: All returns must be sent to:
7 Johnson Rd, Chester, Connecticut 06412, United States
Q: How long does it take to get my refund?
A: Once we receive and verify your returned item, we process the refund within 1–2 business days. The refund will be issued to your original payment method (credit card or PayPal). Depending on your bank or card issuer, it may take an additional 7–10 business days for the refund to appear in your account.
Product & Quality
Q: What if I receive a damaged or incorrect item?
A: If you receive a defective, damaged, or wrong item, please contact us immediately at info@fiffastore.us. You are covered by our 30‑day return policy for quality issues, and we will arrange a free return and replacement or refund.
Q: Are your products authentic?
A: Yes. We source our products directly from licensed suppliers and manufacturers. All items are new, authentic, and meet our quality standards.
Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible at info@fiffastore.us. Because we process orders quickly (within 1–2 business days), we cannot guarantee cancellation after the order has been packed or shipped.
Customer Support
Q: How can I contact customer support?
A: You can reach us by:
Email: info@fiffastore.us (we reply within 24 business hours)
Phone: +1 203-919-2451
Business address: 7 Johnson Rd, Chester, Connecticut 06412, United States
Q: What are your support hours?
A: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time). We aim to respond to all emails within one business day and answer phone calls during those hours.
Q: I didn’t find my question here. What should I do?
A: Please email us at info@fiffastore.us or call +1 203-919-2451. Our team will be glad to help you.